Frequently Asked Questions

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

Yes. Log in to your account to make these changes.

Log in to your account and click Update card from the sidebar (or Add card if you haven't added one).

If you need to reset your password,  Log in to your account and click the rest password button:

To ensure the password resetting process is secure:

Password creation/reset links automatically expire after 48 hours.

Yes. It’s easy to gift a subscription. Click this link: https:/gift?plan=12345

You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.

Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount.

 

Log in to your account and cancel your subscription from the Subscriptions menu item.

Cancel subscription

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